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• Post :- 5th Nov 2025

We are seeking a skilled and experienced Senior DevOps Support Engineer to join our team. This role focuses on managing and improving our DevOps processes, with a strong emphasis on Change, Incident, and Problem Management. You will collaborate with cross-functional teams to troubleshoot issues, drive automation, and support the overall infrastructure. The ideal candidate will have a broad range of skills across development, cloud infrastructure, and system management, and will bring expertise in managing complex, enterprise-level environments.
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Key Responsibilities:
•    Change Management: Oversee and implement change management processes to ensure minimal disruptions and proper communication of changes across systems.
•    Incident Management: Identify, prioritize, and resolve incidents to restore services quickly. Coordinate with relevant teams for troubleshooting and root cause analysis.
•    Problem Management: Investigate recurring issues and implement long-term solutions to prevent reoccurrence.
•    Support CI/CD Pipelines: Maintain and improve continuous integration and deployment processes for efficient development workflows.
•    Cloud Infrastructure: Manage cloud services, particularly with a focus on Azure native services, ensuring high availability, security, and scalability.
•    Windows Server Administration: Configure, manage, and troubleshoot Windows Server environments, focusing on vulnerability management and patching.
•    Database Support: Troubleshoot SQL and MS SQL Server-related issues, ensuring database performance and reliability.
•    Reporting and Analytics: Build, modify, and maintain reports using Power BI to provide insights into system health, performance, and support activities.
•    Ticketing System Management: Handle incidents and requests through platforms like ServiceNow, Jira, or similar ticketing systems.
•    Collaboration: Work closely with developers, system administrators, and other stakeholders to address issues, provide support, and improve operational efficiency.
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Essential Technical Skills (Preferred but not mandatory to have all):
•    Programming/Scripting: Experience with C#/.NET or Python for automation and integration tasks.
•    Database Troubleshooting: Strong experience with SQL and MS SQL Server troubleshooting and management.
•    Cloud Services: Expertise with Azure services (e.g., VMs, Azure DevOps, storage, networking).
•    CI/CD: Understanding and implementation of CI/CD pipelines and tools.
•    Power BI: Proficiency in Power BI for report creation and editing.
•    Windows Server Administration: Experience managing and configuring Windows Servers, including vulnerability patching.
•    Ticketing Systems: Experience with systems like ServiceNow or Jira for managing incidents, changes, and requests.
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Preferred Qualifications:
•    Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
•    5+ years of experience in a DevOps, System Administration, or Support Engineering role.
•    Strong understanding of ITIL processes, particularly around Change, Incident, and Problem Management.
•    Excellent communication skills, with the ability to explain complex technical issues to non-technical stakeholders.

Essential Technical skills: 
1.    DevOps,  Change/Incident/Problem management
2.    C#/.NET / Python
3.    SQL, MS SQL Server troubleshooting experience
4.    Power BI – Building and editing reports
5.    Cloud expertise, preferably Azure native services
6.    Windows Server, Management and configuration, Vulnerabilities and patching
7.    CI/CD
8.    ServiceNow or Jira 
9.    Agile