Responsible for the ServiceNow platform, advanced administration, upgrades, platform operations, application development, maintenance, and technical support escalations
Day to day support and maintenance of the ServiceNow platform, work with teams to develop solutions and resolve support issues
Adheres to existing platform governance process for support and maintenance
Plan, implement, and test version and upgrades with assistance from other platform team members
Perform continuous review of ServiceNow modules, access, and performance to ensure system integrity and stability are at optimal levels
Provide recommendations on software integrations, and usage to ensure the ServiceNow platform remains current
Develop clear and concise technical & process documentation
Maintain technical knowledge on current and future ServiceNow features and functionality to drive platform expansion and adoption
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
Provides training to a variety of stakeholders to aid in the adoption of the platform and reduction of incident and requests
Develop and use advanced scripting skills when necessary, using best practices
Developing and collaborating as part of an Agile team
Test, document, and deploy high quality solutions with the ServiceNow platform based on industry best practices that meet business needs
Creates advanced reports and dashboards as needed
Required
Bachelor's degree in technology, business, related or equivalent work experience
Minimum of 5 years' experience as a ServiceNow Administrator or administration of the ServiceNow platform
Minimum of 5 years' of hands-on experience with ServiceNow components such as Service Catalog, ITSM, CSM, Asset Management, Release Management, CMDB, Knowledge, Self-service Portal
Experience in a client-facing roles with requirements gathering, developing, and implementing information technology solutions / initiatives / service automation
Expertise with technical ServiceNow components such as: business rules, client scripts, UI policies, actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc