- Identify opportunities to optimize performance and improve scalability
- Develop ServiceNow FSO configurations including FSO data model setup PA enablement Commercial and Servicing Lines
- Code review: Reviewing and providing walkthroughs as part of peer review process
- Configure ServiceNow FSO Modules workflows applications scripts and integrations
- Document technical design development processes and solution configurations
- Build multiple FSO related features including advanced work assignment enablement configurations around reports dashboards etc
Required Skills:
- Proven experience in ServiceNow Financial Services Operations (FSO) platform.
- Expertise in configuring ServiceNow FSO modules, data model setup, and workflow development.
- Experience with Performance Analytics (PA) enablement and FSO-specific workflows (e.g., Commercial and Servicing Lines for Banking).
- Knowledge of ServiceNow Customer Service Management (CSM) and custom application development.
- Ability to lead customer-facing discussions, workshops, and configuration reviews.
- Strong problem-solving skills with a focus on optimizing performance and improving scalability.
- Excellent documentation skills to record development and technical configurations.
Preferred Skills:
- Experience in building advanced work assignment features within FSO.
- Familiarity with configuring reports, dashboards, and other business intelligence tools.
Experience with scripting and developing custom applications on the ServiceNow platform