Follow requirement elicitation strategies to gather requirements from business stakeholders for new initiatives and/ or for system enhancements and modifications
Document current state, future state process, GAP analysis, requirements documentations, user stories with acceptance criteria
Represent requirements in process flow and other suitable pictorial diagrams
Ensure user journey is clearly understood, replicated with newer processes and suggest enhancements when applicable
Present requirements to technical and business teams for discussions, validations, demos and trainings.
Working with technical team and vendor to ensure requirements are incorporated into systems design and testing
Actively participating in functional and systems integration unit testing creating test plans, scenarios, and testing results
Assisting customers with user acceptance testing
Developing and presenting training to customers, documenting user manual when needed
Providing implementation and maintenance support
Proactively making suggestions for systems and process improvement and performing competitive, problem, and opportunity analysis, emphasizing integration, experimentation, creative brainstorming, early complexity assessment, and capturing results in the form of a business case to propose a new change initiative
Keep Project Manager informed of key issues that may impact project implementation
Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes
Support the Project manager in review of Project initiation steps such as RFPs, SOW, managing Agile tools, working closely with vendor team when applicable
Utilizing systembased project management applications, collaboration applications, and MS Office applications Visio, SharePoint, Teams, etc