- A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
- A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
- A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
- A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
- A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
- Familiarity with integrating ServiceNow with other systems and applications.
- Ability to create and customize reports and dashboards within ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
Preferred Qualifications:
- A minimum of eight (8) years of experience architecting the ServiceNow platform.
- A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.
- A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
- Experience with planning and executing ServiceNow platform upgrades and migrations.
- Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
- ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL (Information Technology Infrastructure Library) certification.