Manage daily IT support tickets, monitoring the ticket queue and managing requests through to completion
Support the company’s equipment needs through setup and disbursement of desktop and laptop computer systems company-wide
Perform routine updates to equipment and devices
Resolve employee technology issues; Install, configure, and troubleshoot software/hardware, including desktops, laptops, printers and peripherals
Interact with employees to assist in troubleshooting to identify the root cause of system problems
Provide remote desktop support
Hardware Inventory management ensuring stock levels are constantly monitored and updated
Housekeeping on IT rooms
Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam), business/office movements, training rooms etc.
Supports hardware decommissioning events
Patching of end user devices
Software packaging and deployments to end user machines
Perform basic troubleshooting, system upgrades and replacements for employees
Knowledge of Windows operating system and computer hardware.
Knowledge of ServiceNow ticketing system and general support processes/procedures
Basic knowledge of Networks, Security, WAN, LAN, WiFi setup
PowerShell scripting experience will be a plus
Experience in the financial industry will be a plus