Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
Define and manage data structures, such as tables, fields, and relationships.
Architect, design, and implement business rules, workflows, and UI policies.
Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
Provide support for workflow or story related issues.
Enhance the existing Incident management workflows and define SLA’s and Approvals
Design and implement Problem Management processes in ServiceNow according to Agency requirements
Design and implement theChange Management module according to the Agency requirements and ITIL best practices
Design and implement the Service Catalog.
Create and manage service requests and service offerings as defined by the Agency
Integrate ServiceNow with internal applications.
Implement automation through workflows, scripting, and orchestration
Develop and maintain reports and dashboards to provide insights into IT service performance.
Customize and configure reporting tools within the ServiceNow platform.
Plan and execute platform upgrades.
Manage patches and updates to ensure the platform's security and stability.
Design and implement the Knowledge Management module.
Identify and address issues related to performance and scalability as needed.
Provide training to end-users and other administrators.
Document configuration changes, processes, and best practices.
Design and implement the ServiceNow CMDB as defined by the Agency