US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 13th Nov 2025
• Supports the daily operational health of SACM Asset, Configuration and Contract processes and related data (SACM Data) within the CMDB, AMDB and Contract data repositories.
• Shared oversight and accountability of SACM assigned tickets including Tasks and Incidents (SACM Queue Management).
• Performs data analysis, research and troubleshooting tasks in support of SACM Data.
• Identifies or recommends data enrichment opportunities to the Product Owner.
• Ensures that SACM processes and SACM Data are delivered in line with defined policies and procedures.
• Drives investigation of root cause analysis to continuously improve data accuracy.
• Supports the relationship with external customers including data owners, process owners and consumers.
• Identify, analyze, and drive resolution of process or data issues, ensuring data is complete.
• Serve as the steward for SACM Data and associated processes, supporting training opportunities and process adherence with data owners, consumers, and other personnel.
• Drives reporting governance of SACM statistical information and process operation including the delivery of reports and dashboards to drive behavior and adherence.
• Performs data audits, data enrichment, and other critical governance processes through data and process owners.
• Enforces and enhances data governance best practices and standards to ensure consistent and accurate data.
• Supports custom in-house consumer facing applications for both AMDB and CMDB including customer support and internal process and/or design modification recommendations.
• Supports SACM Service Catalog items including customer support and identifying issues or enhancements concerning their content offerings, associated processes or workflows.
• Collaborate with owners of other Service Catalog items that leverage or impact SACM data, identifying governance opportunities for SACM processes and ensuring standards and policies are met.
• Define and maintain recurring test cases in support of platform health and feature/instance upgrades