Develop and maintain documentation of all processes associated with administration of Wintel environments and duties performed by system administrators
Work with the Engineering and Operations teams on the development of patches that will be applied to the Production system
Assist in developing, maintaining and reviewing complete system documentation
Assists in capacity planning, performance monitoring and tuning on assigned systems
Performing audits and analysis of application environments for the purpose of ensuring proper configuration management and consistency
Works within the Information Technology function, obtaining resources and working in support of objectives and strategies
Oversees network/computer resources and installation of new equipment
Maintain current knowledge of industry best practices and trends, as well as new developments for the technologies deployed/supported
Interacting with client management to answer questions, problems and requests regarding complex system issues
Assist with team member training and continually look for areas of improvement while providing a high level of service delivery and systems administration
ITIL guidelines for Incident, Problem, and Change Management
Monitoring and tuning appropriate systems to ensure optimum level of performance