• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 19th Nov 2025

•Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control

•Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services

•Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers

•Provides management with recommendations for systems and process improvements

•Troubleshoots software and hardware problems and enhances the level of direct services to field staff

•Installs, maintains, and assists in testing and upgrading of new and existing hardware and software

•Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems

•Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products