• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 20th Nov 2025

Objectives of this role

· Develop comprehensive Runbook and Playbook documentation that meets organizational standards

· Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content

· Write user-friendly content that meets the needs of target audience, turning insights into language for user success

· Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications

· Evaluate current content and develop innovative methods for improvement

Responsibilities

· Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation

· Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage

· Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

· Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications

· Three or more years of experience as an effective technical writer

· Proven ability to quickly learn and understand complex subject matter

· Experience in writing documentation and procedure manuals for various audiences

· Superb written communication skills, with a keen eye for detail

· Experience working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

· Ability to handle multiple projects simultaneously

Preferred skills and qualifications

· Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field

· SharePoint experience managing shared documentation.

· ServiceNow experience with Knowledge Bases and Knowledge Article creation.

· Effective written and verbal communication skills.

· Good understanding of SDLC (systems development lifecycle)

· Previous experience in software development preferred/

· Professional certification

· Experience in using XML tools to create documentation/