Develop, maintain, and administer Power BI dashboards, Power Apps, Power Automate and their interfaces
Handle customer technical support cases for MS Power BI, MS Power Apps, and SharePoint
Generate ad-hoc data requests via Azure SQL DB
Maintain application functionality by testing components to new and current solutions
Review and update supporting documentation and templates as continuous improvement for enterprise apps in Technology Services
Identify opportunities for process improvement and streamlining processes
Provide administration support for the applications on the team, including troubleshooting issues
Developing and maintaining relationships with suppliers as well as internal teams
Financial data analysis to include an understanding of estimated and actual technology expenses
Qualifications
Bachelor’s degree or higher from an accredited college/university in Information Technology, Computer Science, Engineering, Business Administration or equivalent and five or more years professional experience in the information systems field
Experience with Microsoft Power BI, Power Automate and Power Apps
In-depth knowledge of Excel, including Pivot tables and Excel functions
Possess strong project and process documentation skills
High level proficiency in supporting customers through excellent listening and strong commitment to service excellence
Proficient written/verbal communications skills, including the ability to explain complex scenarios to others with varying levels of expertise throughout the organization
Ability to interact effectively with various levels within the organization
Must be a self-starter, pro-active, have strong quantitative analysis skills, and be able to work under time and performance pressures
Ability to multi-task and meet deadlines in a fast-paced, team environment
High level of comfort working within cross-functional teams