Incident Management: Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs)
Problem Solving: Utilize strong analytical skills to diagnose and resolve complex issues within J2EE environments. Implement long-term solutions to prevent recurrence of incidents.
Automation: Develop and maintain scripts and automation tools to streamline operations, deployment processes, and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency.
Performance Optimization: Monitor application performance using APM (Application Performance Management) tools. Identify bottlenecks and optimize the performance of J2EE applications through code improvements, configuration tuning, and resource optimization.
Release Management: Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services.
SRE Practices: Implement SRE principles and practices, such as defining and monitoring SLIs (Service Level Indicators) and SLOs (Service Level Objectives), managing error budgets, and conducting blameless postmortems.
Capacity Planning: Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of the J2EE applications and services.
Security: Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities
Documentation: Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides.
Collaboration and Communication: Work closely with development, QA, and operations teams to foster a collaborative environment. Communicate effectively with technical and non-technical stakeholders to maintain transparency and alignment.
Active support in chatrooms: Be prompt and responsive in mission critical application chatroom supports on demand.
Must have
IT professional with around 7-9 years of experience leading and working on 24x7 multi-environment platform and application support engagements involving hands-on handling of incidents and changes.
Must have experience in monitoring and operating TIBCO BW 6.x applications.
Must have experience in configuring and doing fixes on the TIBCO environment.
Knowledge of TIBCO BW/EMS is a must.
He/She should have very good experience in performing root cause analysis and resolution activities and also performing configuration changes.
Must have experience in writing automation scripts. Any expertise in cloud-based technologies would be an added advantage.