Act as the intermediary between the business and IT, using a deep understanding of business processes and technology to help business partners achieve their desired outcomes.
Work with business partners to elicit high-level requirements and capture business needs.
Understand the customer journey and define user requirements.
Identify unarticulated business needs and coordinate between stakeholder groups to address them.
Provide consultative support on business-led technology initiatives.
Work with technical team in creating prototypes and codesigning innovative solutions.
Elicit, analyze, specify, and validate the business needs of stakeholders.
Collaborate with project sponsors to determine project scope and vision.
Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
Work with stakeholders and project team to prioritize collected requirements.
Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Develop and utilize standard templates to write requirements specifications accurately and concisely.
Translate conceptual customer requirements into functional requirements and non-functional requirements in a clear manner that is comprehensible to developers/project team.
Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
Assist in defining and executing test cases.
Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
Works collaboratively with internal and external stakeholders to ensure solution features and functionality are captured and reflected in the requirements documentation.
Review and provide feedback on project deliverables to ensure requirements are complete and meet quality standards.
Provide guidance and/or instruction to junior staff members.