Microsoft Office suites and Office365 Applications
Application Packaging
Roles/Responsibilities
Using company Endpoint Central software to deploy security patches, software deployments.
Using company ticketing software to record, track and document problem solving process.
Apply company approved diagnostic utilities to aid in troubleshooting.
Access FAQ resources on the Internet/Intranet to aid in problem resolution.
Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware and configuring systems and applications.
Assist in software patch releases and roll-outs according using Endpoint Central to company Change Management best practices.
Continuously improve upon technical skills sets within assigned areas of expertise.