Tagcor

SailPoint

Provide L2 support for SailPoint IdentityIQ, including troubleshooting, incident resolution, and service requests.
Manage user identities, roles, and access permissions within the SailPoint platform.
Analyze and resolve issues related to identity provisioning, de-provisioning, and access management.
Collaborate with development teams, and other stakeholders to ensure timely resolution of incidents and service requests.
Monitor system performance and health, ensuring high availability and performance of the SailPoint platform.
Maintain detailed documentation of support processes, configurations, and operational procedures.
Ensure all IAM processes comply with organizational policies, standards, and regulatory requirements.
Proactively identify opportunities for process improvement and automation within the IAM framework.
Customize workflows, forms, rules, roles, policies, reports, certifications.
Build and maintain workflows for various Lifecycle Events (Joiner, Leaver, Mover, Rehire and Inactive).
Assists in the program development process, user acceptance testing, user access reviews, system documentation and implementation.
Actively seek new ways of automating and eliminating task-based and repetitive work, to remove human error, and improve security posture.