SKILLS AND COMPETENCIES:
- Understanding of the industry landscape and global regulatory requirements (e.g. GxP, HIPAA. GDPR, etc..).
- Proven work experience as a Cloud Architect or similar role
- Positive attitude and a strong commitment to delivering quality work
- Excellent knowledge of cloud computing technologies and current computing trends
- Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners
- Relevant training and/or certifications as a Cloud Architect
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
· Minimum of 8-10 years working either in a biopharmaceutical company or a consulting organization with focus on the life sciences sector.
· Minimum 10 years working in a Infrastructure Support-oriented role coordinating multiple organizations and service-delivery partners.
· Experience in the implementation of multi-partner support solutions to address the specific needs of life-sciences remote users.
· Experience with stare-of-the-art remote hardware provisioning and configuration.
· Experience with Okta IAM platform and administration.
ROLES AND RESPONSIBILITIES:
- Works with Lead BIS Operations and Support – Global to develop support strategies and then implements solutions with best-in-class partners.
- Ensures the team understands and complies with quality standards and regulatory requirements as per the global documented processes.
- Evaluates performance of infrastructure environments to recommend changes to processor, memory, storage, workflows, operating systems, security products, patching, and licensing.
- Recommends changes as it relates to global infrastructure environment to any hosted or proposed projects.
- In partnership with our managed service provider, develops and maintains infrastructure documentation and knowledge base articles related to frequently asked questions and common incidents.
- Ensures completion of IT infrastructure project requests by original completion date as determined and assigned during project planning or established service level agreements (SLAs).
- Provides daily support guidance in the areas of infrastructure managed by our managed service providers.
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- Create detailed technical documentation, including system diagrams, configurations, and operational procedures.
- Maintain accurate records of project progress, changes, and outcomes.
- Provide clear documentation for end-users and support teams to ensure proper system usage and troubleshooting.
- Educate and train staff on information security best practices:
- Conduct regular security awareness training sessions for employees.
- Provide guidance on secure practices related to data handling, access control, and incident reporting.
- Develop, execute, and track security measures:
- Implement and monitor security protocols to protect information, network infrastructure, and computer systems.
- Regularly assess the effectiveness of security measures and adjust as needed.
- Track key performance indicators (KPIs) related to security incidents, response times, and system vulnerabilities.
- Collaborate with Business Partners:
- Work closely with business leads and product owners to understand solution requirements.
- Identify and apply architectural patterns that align with business needs.
- Ensure Cloud Security and Privacy:
- Monitor the company’s cloud privacy in collaboration with BIS security.
- Address technical issues promptly and professionally.