• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 20th Dec 2025

The BEST DEV Operations Architect is responsible for defining the
standards, protocols, procedures, tools, and resources required to
manage the on-going operations and support of the new Financials
solution. This role involves collaboration with a diverse team,
including the System Integrator (SI) and product vendor, BEST Technical
Lead, BEST Compliance Lead, and BEST Operations Lead, EOTSS Operations,
and agency staff experienced in operating cloud solutions. The focus
will be particularly on the SaaS software procured for this engagement.
The Dev Operations Architect will make recommendations based on the SI
and product vendor's maintenance and support standards and procedures,
best practices and Commonwealth business needs to formulate an
organizational structure as well as standards that the Commonwealth will
implement post go live to maintain the new solution.

The roles and responsibilities of the SI and product vendor and
Commonwealth staff regarding systems operation will be clearly
identified by the Dev Operations Architect, including such task areas as:

Defining Job cycles supporting nightly, daily, weekend, quarterly, and
annual requirements.
Assisting in management of end user security.
Monitoring SI and product vendor data security protocols, audits, and
mitigation of identified issues.
Determining the timing and procedures for adopting a software upgrade.
Monitoring Service Level Agreement (SLA) metrics for software and
support/maintenance services.
Designing and implementing a cross-system monitoring solution,
including Cloud SaaS vendor, legacy on-premises vendor solutions, EOTSS
responsible services, and other tasks that support the management of the
end state business solution.
 Managing on-going and new configuration tasks.

 Monitoring the performance of the infrastructure hosting the software.
 Overseeing typical operational support tasks such as data backups,
application and network performance monitoring and tuning, and load
balancing, etc.

The Dev Operations Architect will also make recommendations regarding:
LAN/WAN hardware, software and Internet/intranet/Extranet integration
and linkage.
 Other products that may be needed to enhance or improve network
hardware, software, and telecommunications in support of BEST
implementation and on-going support.

Software performance standards, policies, and procedures.
On-going systems training for system administrators and operational
support staff.
 

Protocols and tools to troubleshoot the system to maintain operational
integrity and security.
 

Coordination of efforts with the SI and product vendor for upgrades
and routine maintenance.

Establishment of an ERP Center of Excellence with recommended staffing
levels for on-going training of support and user staff, implementation
and maintenance of automated testing tools and protocols, promulgation
of standards and procedures for future ERP module implementations,
procedures for working with agencies that are interested in rolling out
new ERP modules, etc.

The Dev Operations Architect will collaborate with the SI product
vendor, BEST Technical Implementation Lead and BEST Data and Information
Lead to identify procedures for managing data base growth, back up and
refresh schedules, upgrade protocols, and how data integrity and SLA
performance metrics will be monitored and assured.

The DevOps Architect is responsible for the continuous deployment
strategy, both hands-on and strategic vision, working closely with key
stakeholders across the BEST Program. This role involves leveraging
cloud and on-premises solutions to collect technical requirements from
stakeholders and plan, build and run a complete CI/CD pipeline and
strategy. The DevOps Architect leads technical and design discussions to
help speed the adoption of new technologies and practices and serves as
a thought leader and SME on DevOps industry trends, new and existing
technology offerings, and architectural concepts.

SPECIFIC DUTIES

* Identify best practices and recommend procedures and organizational
structures for overseeing the day-to-day running of the new Financials
solution, including how to develop and enforce policies, maintain
systems, and respond to new user requests for system enhancements or
fixes.

* Clearly lay out SI and product vendor and Commonwealth roles and
responsibilities for on-going systems maintenance tasks such as upgrades
and defect fixes by the product vendor, implementation of penalties for
SLA failures or breaches, etc.

* Recommend procedures and tools for ensuring that the system delivers
consistently on the Service Level Agreement (SLA).

* Recommend Service Level Agreement (SLA) levels and metrics.

* Recommend procedures and tools for troubleshooting software issues,
applying patches, dealing with exceptions, and escalating problems in
meeting SLAs.

* Recommend procedures for implementing upgrades or migrations.

* Recommend procedures for certifying integrations or interfaces between
the new solutions and other applications.

* Work with the BEST Compliance Lead to recommend procedures for
monitoring vendor data security protocols and annual audits including
delineation of Commonwealth participation in bi-annual disaster recovery
tests by the product vendor and risk mitigation steps that the
Commonwealth and the SI and product vendor could undertake to ensure
data security.

* Work with the BEST Security Lead to recommend procedures for
provisioning end user security.

* Work with the BEST Compliance Lead to ensure that compliance
requirements are implemented as necessary.

* Work with business owners and agencies to understand the changing
business needs served by the new system and the change management needed
to arrive at the future state for operating the new solution.

* Recommend software support needs that could be met by a third-party
vendor or by the SI or product vendor if such tasks cannot be supported
by Commonwealth in-house staff.

* Recommend the structure and content of an ERP Center of Excellence
that houses system documentation, procedures and protocols that will be
of use to system administrators maintaining the new solution as well as
other agency business or IT staff that are interested in building
integrations to the new solution, implementing new ERP modules and
participating in upgrade testing.

* Lead generation of detailed operational procedures and processes that
will operate across multiple delivery partner environments and teams.

* Ensure quality and effectiveness of operations documentation.

* Define an overall holistic operational solution that supports delivery
/ development teams and vendors leveraging different delivery
methodologies, including Agile, Waterfall, and "Agile fall."

* Assist/support BEST Technical Lead on Authority to Operate (ATO)
requirements.

* Assist end-to-end testing of go live operational solution.

* Assist execution of "tabletop" operational reviews of end-to-end go
live operational processes.

REQUIRED SKILLS

* Exposure to technical configurations, technologies, and processing
environments in one or more projects of similar size and complexity to
BEST.

* Experience with system administration and monitoring for various
application platforms particularly SaaS delivery models.

* Ability to perform root-cause analysis and work with other
administrators or integration developers to drive resolution.

* Knowledge of JavaScript, CORBA, PPTP, and groupware products.

* Experience with all phases of testing including unit, system,
integration, parallel and user acceptance.

* Experienced with LAN/WAN/VPN and remote network technologies and
protocols (such as, but not limited to, TCP/IP, HTTP, FTP, Ethernet,
token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers.

* Demonstrated ability to learn about technologies quickly.

* Excellent customer service attitude.

* Demonstrated written and verbal communication and interpersonal
skills.

* Experience in DevOps within an Agile environment.

* Demonstrated ability to work across multiple operational delivery
partners and ensure quality and compliance to enable a business
solution.

* Demonstrated experience in working in a 24 X 7 operational environment
and business solution.

* Experience in designing and implementing financial based applications.


PREFERRED QUALIFICATIONS

Experience with Software as a Service cloud implementations particularly
those in which legacy on premise applications have been migrated to
cloud delivery options.

Experience in generation of operational materials, including but not
limited to operational procedures, operational processes, third party
operational oversight, support ticket / ticketing processes, data flow
diagrams, sequence diagrams, and network and security diagrams.

Experience in transforming operational team from traditional / legacy
environment to agile DevOps approach.

MINIMUM ENTRANCE REQUIREMENTS

* Bachelor's degree in computer science, system analysis or a related
study, or equivalent experience.

* Minimum of three years of implementation experience in one or more of
the following disciplines: data integration across platforms,
application development, application programming interfaces (APIs),
database management and administration, systems administration, and
operations.

* Minimum of three years of experience in an operations leadership or
architecture role.