- Bachelor’s degree in business administration, information systems, computer science, or related field.
- Demonstrated experience working with Salesforce as either an administrator or developer.
- Proven experience (5 years or more) in business analysis and quality assurance roles.
- Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements. Experience in conducting stakeholder interviews, workshops, and requirement prioritization.
- Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments. Familiarity with Salesforce-specific testing tools and processes.
- Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder. Ability to customize Salesforce solutions to meet business requirements without code.
- Understanding of the Salesforce data model, data migration processes, and data integrity best practices. Experience in data cleansing, data loading, and managing data relationships within Salesforce.
- Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems.
- Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues.
- Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ability to adapt to changing requirements and priorities in iterative development cycles.
- Excellent communication skills with the ability to collaborate effectively with crossfunctional teams including business stakeholders, developers, testers, and project managers. Ability to translate technical concepts into non-technical language and vice versa.
- Proficiency in Jira, Confluence, GitHub, and M365 productivity software.
Preferred Skills, Knowledge, and Abilities:
- Proficiency in wireframing tools such as Figma or similar software.
- Proficiency in Tableau and PowerBI.
- Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB).
- Knowledge of SQL or other database querying languages.