The Project Manager will be responsible for managing projects that support upgrades and replacements of enterprise technology systems, conducting discussions, and workshops with a broad audience of stakeholders.
Essential Duties:
- Manage assigned projects (including planning, monitoring, and controlling) from concept through execution
- Organize project activities into manageable work efforts and determine an effective approach to completing the work, as outlined in project plans• Collaborate with staff across all levels to ensure high-quality deliverables and excellence in client satisfaction
- Coordinate and adjust work efforts with the team to ensure that work is completed within parameters of the agreed-to schedule
- Monitor and report on project activities
- Manage business process re-engineering initiatives
- Recommend process changes that remove silos and foster collaboration, efficiency, and modernization in operations
- Conduct and facilitate Business Process Mapping (BPM) sessions
- Document current ‘as-is’ business processes, capturing redundancies, gaps and inefficiencies
- Provide an analysis of processes including gaps, value propositions and recommendations
- Provide an assessment of capabilities and limitations of current and proposed business practices using industry best practices
- Document the envisioned ‘to-be’ business processes (mapped) to the appropriate solution
- Document additional business processes /practices as needed• Review city ordinances and state code for alignment with current and new business processes and operating procedures
- Develop centralize document management system
- Perform other related duties as assigned Qualifications
Skills:
- BA/BS degree or higher in Business, Technology, or related field of study is required
- PMP designation and/or Agile Scrum Master Certification is preferred
- Advanced proficiency in project management concepts, especially the coordination of cross-functional projects.
- 10+ years relevant project management experience developing, managing, and implementing multi-disciplinary project deliverables with minimal supervision preferably in utilities and government
- Extensive experience conducting stakeholder interviews, workshops, and managing process re-engineering initiatives
- Excellent oral and written communication skills
- Advanced proficiency in Microsoft Office Suite especially in Visio, PowerPoint, TEAMs, and Project Management software
- Knowledge / experience in CIS/CRM/Field Services systems and operations preferably in government and utility operations
- High degree in professionalism and confidentiality in all aspects of the position
- Ability to lead meetings and discussions with employees in all roles and levels • Ability to successfully manage project schedules and workload