- Six (6) years of information systems experience in systems administration.
- An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND four (4) years of information systems experience in systems administration.
- A Bachelor's degree in Information Technology, Computer Science, or related field AND two (2) years of information systems experience in systems administration.
- Master's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
Job Duties Summary
System Infrastructure Design, Maintenance and Troubleshooting
- Manage remote access and remote devices including maintenance and configuration.
- Manage Cloud Infrastructure including Azure AD, and Microsoft 365 components.
- Manage and support virtual servers, desktops, and other endpoints including installing, upgrading, and patching.
- Design, implement and support group policies and secure configurations.
- Enable and support Public Key Infrastructure environment.
- Design, install, manage, and upgrade Secure FTP infrastructure in support of business processes.
- Research, innovate and automate system administration.
- Coordinate with other IT teams to ensure availability, reliability, and scalability of Windows Infrastructure.
Project Management and Execution
- Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals.
- Evaluate, monitor, recommend, and implement new technologies.
- Interpret and apply Treasury management and operational policies, relevant legislation, and industry standard practices.
- Prepare progress reports and other written communication for agency staff and management.
- Consult with users to provide alternate work flow and integrate new and existing technology in the process.
Second level Help Desk Support
- Work with OST users to resolve incidents, and provide assistance and training as requested.
- Serve as a liaison between users and appropriate IT staff when needed.
- Document resolutions for future reference.
Other Duties
- Function as a cross-functional team member in support of OST IT services.
- Provide backup support for Help Desk.
- Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.
- Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.
- Other duties as assigned.