• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 10th Jan 2026

• App Engine Studio
• UI Builder
• Agent Workspace.
• UI Policy, Data Policy, Client Script, Business Rule, Assignment rule, Data look up rule, Script Include,
• Script Action, Access controlled list (ACL), Scheduled job, Notification, Inbound action, Record producer,

• Transform map, ETL Transform map, Data Source configuration.
• familiar with CSDM framework
• Workflow and Flow Designer
• Integration hub
• REST API/Scripted REST API Integration
• Virtual Agent
• Performance Analytics
• Automated Test Framework (ATF)
• Design & Implementation of ServiceNow TSM , Order Management, Dispatch Management.
• GitHub Integration
• Have telecom Industry knowledge and Customer Data Models
• Assess and identify customer impact.
• Familiar with SDLC
• Understand Out of box customizations in TSM ServiceNow
• Change Management, Release Management and Service level Management.
• Development of custom applications in ServiceNow.
• Service Catalog & Service Portal implementation, configuration and customization.
• Inventory Management
• modify policy and compliance workflow, mapping citations, authority documents, customizing control attestation flow.
• Rich experience in ServiceNow version upgradation
• Agile and Test Management Implementation
• Good to have

Knowledge of predictive intelligence tools

Knowledge of Maria DB

SDLC tools

Familiar with

1. 1. Churn Models
   2. Fault Management
   3. Self Heal Network Management model