- The purpose of the Level 2 Application Support Specialist is to ensure the smooth
- operation and performance of our products used by different clients, while working
- closely with the Application team and other support teams to diagnose and resolve
- complex issues and provide effective solutions to internal and external customers.
JOB DUTIES AND RESPONSIBILITIES:
- Investigate and troubleshoot complex issues with the application and provide effective solutions to customers.
- Collaborate with developers and other support teams to identify and resolve issues related to application performance, configuration, and compatibility.
- Provide timely and accurate technical support to clients through email, phone, and ticketing system.
- Monitor and maintain the availability, reliability, and performance of enterprise-level applications.
- Create and maintain documentation related to application support processes, procedures, and solutions.
- Participate in on-call rotation and provide after-hours support as needed.
- Communicate effectively with stakeholders and provide timely updates on issue resolution and status.
- Work cooperatively with others
- Comply with all company policies and procedures
- Maintain regular, punctual and reliable attendance and availability
- Full time position from our Pittsburgh office
- All the tasks described in these Job Duties and Responsibilities are the essential functions of this job.
QUALIFICATIONS:
- Bachelor’s degree or a related field or equivalent experience.
- Minimum of 3 years of experience in L2 Application Support or a related field.
- Strong experience in troubleshooting complex issues related to enterprise-level
- applications.
- Excellent understanding of ITIL, SLAs, and incident management processes.
- Strong analytical and problem-solving skills.
- Knowledge of basic SQL writing
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
Other:
- This job description is not an exhausted list of all functions that employee may be
- required to perform, and employee may be required to perform additional functions.
- Visionet and its subsidiaries (“Company”) reserves the right to revise the job description
- at any time. Employment is at-will.