- Lead a global team throughout the design, development, launch, and support of Salesforce.com solutions.
- Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
- Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
- Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
- Architect and document solution design of Salesforce solutions.
- Transition solution designs to development resources responsible for building the solutions.
- Provide industry leading technical expertise with Salesforce.
- Help to resolve, mitigate technical/architecture issues, and risks as they arise.
- Develops detailed configuration specifications documentation for ready use by the technical team.
- Manages customer communications, conflicts, and negotiations related to overall architecture design.
- Develop Proof of Concept for specific architecture/integration concepts.
- Guides customer through solution deployment.
- Team player with excellent verbal & written communication, interpersonal and presentation skills.
- Proven experience with the Configuration/Administration of Salesforce Service Cloud.
- Creating Technical requirements as an input to Salesforce solution design.
- Provide guidance to clients on leading IT and Salesforce practices.
- Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.
- Capable of executing independent POCs to be transitioned to the scrum team for development.
Associate with Salesforce.com Certification(s) and Architecture experience responsible for the following effort.
- Plan and monitor technical consideration activities of the project.
- Perform health check for each org and assess orgs.
- Perform analysis of org configuration, customizations, and security.
- Prepare Salesforce Config workbook detailing customizations and configurations or org.
- Support the Project Manager in defining overall solution and strategy and document.
Basic Requirements
- Minimum10-12 years of experience in successful software project implementations related to CRM/Service Cloud Business scenarios.
- 6+ years of experience working within the Salesforce platform on as senior technical lead/architecture roles.
- Experience working on a minimum of 3 Salesforce projects.? Strong expertise in Lightning/Communities, APEX, hands on with coding, Flows, Triggers, Migration Tool, APIs Java Script, CSS, HTML, Templates and Web Services.
- Experience in customized Salesforce service cloud integration with CTI, ERP and legacy applications? Good to have Salesforce Certified platform developer 1