Develops ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
Configuration Management (CMDB)Strong math and analytical skills excellent oral and written communication skill
Analyze system performance issues and determine performance enhancements
Administration of Knowledge Base and Service Catalog
Configure out-of-the-box workflows and create/maintain custom workflows
Configure application related fields, forms, views, email notifications, acceptance roles and access controls
Integrate ServiceNow application(s) with third party systems/applications via APIs
Provides input to staff involved in writing and updating technical documentation such as user manuals
Prepares reports on analyses
Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)
Expert knowledge on building out ServiceNow CMS (ESS – Employee Self Service Portal)
Proficient in development of workflows, custom web services, custom notifications, assessments, custom app
Experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog
Strong knowledge of the ServiceNow data model and relationships
Experience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions