Experienced in implementation of ITOM solution using industry best practices.
Hands-on development to include creation, configuration and customization of patterns, discovery schedules, probe, sensors and event rules
Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Management and Orchestration use cases
3rd party software integrations with ServiceNow skill and MID Server management experience is required
Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
Must be well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
Understanding of Application and Technology Portfolio Management
Experience with discovery technologies (ADDM, TADDM, UD, etc.)
Familiar with scripting technology such as JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, SNMP
Experience of custom applications development and Performance Analytics
Knowledge of LDAP/Active Directory/SSO
Experience with HTML coding and Jelly script strongly preferred.
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
Must be a self-starter and innovator.
Responsibilities –
Design and modification of ServiceNow Service Portal
Domain separation and designing the process and data flow within various domains.
Review existing set up and provide best practice recommendations in line with the OEM.
Monitor health, usage and compliance of ServiceNow systems.
Essential Qualification:
Bachelor’s degree or equivalent combination of education and experience
Certification as ServiceNow System certified administration
CIS in Discovery, Service Mapping, Event Management, Cloud Management