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• No of position :- ( 1 )

• Post :- 21st Jan 2026

The Solution Architect is a key member of the ServiceNow implementation project team

and is responsible for the overall design of the application and mapping client business

requirements from the project team to systems/technical requirements. The Solution Architect

works as a team member along with the Project Manager, Technical Architect and supporting

team members to deliver the complete solution for the customer.

Major Responsibilities

In this role, you will be expected to provide technical product and architecture advice, on-

going communication of the latest ServiceNow solutions/capabilities, and assisting build

practices that deliver exceptional outcomes. This position requires a hands-on person capable

of going wide and deep on solution design.

Responsibilities:

• Provide subject matter expertise and perspective on unique use cases

and be able to convey enterprise architecture knowledge/experience regarding how

ServiceNow can best interoperate and co-exist with other major enterprise systems of

record and platforms

• Drive innovative business solutions and digital transformation

• Architect and develop innovative solutions in collaboration with a

cross-functional team

• Consult with stakeholders to understand their business needs and pain

points

• Document and present technical solutions

• Provide mentoring to colleagues in the organization

• Contribute to and help keep internal forums and asset libraries to

enable innovation at scale

• Interact with the wider ServiceNow community as a thought leader on

innovative ways to leverage ServiceNow

Educational & Professional Qualifications

Bachelor/B-Tech/B-E

Experience

10+ years of experience.

Technical Skills (Mandatory)

• 5+ years of experience as a ServiceNow Solution Architect

• 3+ years of experience architecting and delivering complex solutions

across all workflows, on the ServiceNow Platform

• 2+ years of detailed subject matter expertise within multiple areas of

specialization

• Experience facilitating client-facing workshops to successfully

progress initiatives into the next phase of their lifecycle

• Fluency in third party integrations using web services, JDBC, and

file-based parsers

• Functional comprehension of SQL and database concepts

• Fluency in JavaScript, HTML, and libraries/frameworks such as

AngularJS and Bootstrap

• Ability to quickly understand new technology through instruction and

self-training

• Strong people development skills, including coaching and mentoring

for technical roles

• Strong written and verbal communication skills

• Travel Requirements: Occasional business travels requested

Functional/Domain Knowledge

• Knowledge of web-based systems architecture, service-based

architecture, enterprise application architecture as well as experience managing

expectations and priorities

• Exposure to Cloud technologies desired

• Must demonstrate good judgment and pragmatic approach to

delivering a solution that optimizes architecture activities across company needs,

business constraints and technological realities

• Should have participated in, and be familiar with project

methodologies

• Strong ITIL V3 knowledge (Minimum ITIL foundation certification

preferred)

• Proven Solutions consulting experience

• Background and deep experience with ServiceNow are mandatory with

accreditations covering the full range of ServiceNow products

• Experience as a developer is must.

• Engaging presentation style, with the ability to control and manage

multiple presentation scenarios

• Ability to work under pressure and work on multiple campaigns at the

same time

• Excellent English Communication/Presentation skills (Oral & Written)