We are seeking an experienced ServiceNow Architect with a strong background in Configuration Management Database (CMDB) and Telecom Service Operations Management (T-SOM). The ideal candidate will have 11-12 years of experience in designing, implementing, and managing ServiceNow solutions, with a focus on optimizing and integrating CMDB and T-SOM functionalities.
Key Responsibilities:
- Architecture Design: Lead the design and architecture of ServiceNow solutions, ensuring they meet the needs of the organization and adhere to industry best practices.
- CMDB Management: Oversee the implementation and maintenance of the ServiceNow CMDB, ensuring accurate and up-to-date configuration item data.
- T-SOM Integration: Integrate and optimize T-SOM capabilities within the ServiceNow platform to enhance service delivery and operational efficiency.
- Solution Development: Develop customized ServiceNow solutions, including workflows, scripts, and integrations, to address specific business needs.
- Stakeholder Collaboration: Collaborate with stakeholders across various departments to gather requirements, design solutions, and ensure successful implementation and adoption of ServiceNow capabilities.
- Best Practices: Establish and promote best practices for ServiceNow development, deployment, and maintenance.
- Mentorship: Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.
- Performance Optimization: Continuously monitor and optimize the performance of the ServiceNow platform to ensure high availability and reliability.
- Documentation: Maintain comprehensive documentation of the ServiceNow architecture, processes, and procedures.
Qualifications:
- Experience: 11-12 years of experience in IT with a significant focus on ServiceNow architecture, CMDB, and T-SOM.
- Technical Expertise: Deep understanding of ServiceNow platform capabilities, including CMDB and T-SOM functionalities.
- Certifications: Relevant ServiceNow certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist).
Skills:
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Strong understanding of ITIL processes and how they integrate with ServiceNow.
- Experience with integration of ServiceNow with other enterprise systems.
- Excellent problem-solving skills and the ability to think critically.
- Soft Skills: Strong communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
Preferred Qualifications:
- Advanced Certifications: Advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Technical Architect).
- Project Management: Experience managing large-scale ServiceNow projects from inception to completion.
- Industry Knowledge: Understanding of telecommunications industry standards and practices, particularly related to service operations management.