• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Jan 2026

• Should have hands-on experience in cloud service development and MuleSoft technologies.

• To be able to communicate concisely and professionally in both written and verbal mediums and understand the client''s business priorities.

• Should have desire to explore more on the related technologies and provide necessary solutions to the project.

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical reasoning skills, along with a high-level of individual judgement to ensure outcome of customer satisfaction.

• Respond to, troubleshoot, resolve, and escalate tickets for the client base.

• Interact with users and other team members to categorize and resolve issues.

• Assist teammates and supervisor in the identification of common issues, high priority issues.

• Document, Analyse, and track issues for internal and external software development resources to ensure sufficient information is available to effectively track down and correct issues.

• Determine and test scenarios to reproduce user errors.

• Work closely with all other teams to exchange knowledge.

• Identify knowledge base appropriate material and draft content.

• Resolve issues wherever possible and where not, identify and document problems clearly for escalation.

• Provide timely feedback to end users via phone, e-mail, or other form of communication.

• Work with customers in establishing the appropriate expectation and response time.

• Take ownership of assigned interactions utilize appropriate follow-through and log all customer interactions.

• Able to speak at an appropriate technical and business level for the audience.

• Quickly understand system vocabulary, business process and content.