Tagcor

Salesforce Business Analyst

Experience in the Salesforce platform and involved in various phases of Software development including SFDC Administrator,
SFDC Development, Business Analysis, System Analysis, Design, Testing, Production Support, Implementation of SFDC and Web-based Applications.
Expertise in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document, etc.
Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter & Exchange applications.
Excellent experience in working with salesforce.com sandbox and production environments.
Deep knowledge of the SDLC methodologies like Agile, Scrum, and Waterfall models.
The Salesforce Business Analyst is project-based and focuses on enhancing business processes and efficiency using Salesforce.
They collaborate with stakeholders to elicit, document, and analyze requirements related to business challenges.
Their ultimate goal is to produce data-driven solutions that optimize business operations.