Should have in Experience in ServiceNow ITSM, Customer Workflow, CSM, IRM etc and next Gen UI.
Provide Technical thought leadership to client on ServiceNow implementations.
Experience in Lift and Shift of ServiceNow implementation.
Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
Provide expert level support and technical mentoring to implementation
Maintain deep, comprehensive knowledge of ServiceNows capabilities and constraints.
Recognize and develop opportunities to leverage ServiceNow as a platform.
Deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products lead test remediation cycle
Support practice build efforts to include development of practice intellectual property (IP)
Scoping and delivering Proof of Concept
Proof of Value engagements with prospects Responding to Request for Information/Proposal documents In conjunction with Sales Personnel and Professional Services, conduct transition briefing communicate commitments, expectations, etc in preparation for deployment
Act as the ServiceNow subject matter expert at Executive briefings marketing events
Qualifications More than 15 years of experience in the IT industry.
Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
Experience as a developer is must.
Engaging presentation style, with the ability to control and manage multiple presentation scenarios Ability to work under pressure and work on multiple campaigns at the same time
Must to have Certified implementation specialist and certified application Developer