• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Dec 2022

Roles and Responsibilities

Oversees the Operation of a high quality IT/Telecom infrastructure ensuring smooth functioning and operation. Monitors server and Application/DB operability and performance. Performs a root cause analysis for service tickets and provides Level 2/Level 3 support during issues reported,).

Performs system tests in order to continuously improve performance without impacting the stability of production systems. Ensures optimal performance of the solution platforms.

Identifies and diagnoses recurring Application/DB related problems and manages solving of respective problem or escalates to Level 4 (product support)

Should work seamlessly with L4 (Product Support) team and Delivery Team for smooth functioning of the day to day operation/product optimization.

Requirement/Skills:

• Bachelors degree in Computer Application/Computer Science/E & C or Equivalent
• Application Operation experience preferred
• Telecom OSS/BSS domain knowledge preferred
• Expertise in AAA, BSS etc application.
• Expertise in Radius Protocol.
• Should have hands on experience on Linux CentOS & Windows OS.
• Should have experience in shell scripting.
• Should have knowledge about 2G, 3G & 4G networks.
• Should have basic knowledge about UDP & TCP/IP protocol.
• Installs new software/ updates on the system in cooperation with product team ensuring full interoperability of application interfaces.
• Prepare various reports for presentation to customer under daily, weekly & monthly review meeting.