Designation: Delivery Manager/Technical Project Manager
Profile Description:
- We are looking for Delivery Manager/Technical PM to be responsible for maintaining strong customer relationships and ensuring quality deliverables
- Candidate will be responsible to manage multiple projects, tracking progress, managing budgets, and leading the hybrid workforce across India/US.
- He/She will oversee technical delivery with use of appropriate tools & technologies as well as a lead team during crisis/outage situation, helping the team troubleshooting technical issues.
- He/She will also be responsible for team performance and checking the quality of deliverables.
- As a Delivery Manager/TPM, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.
Responsibilities:
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
- Managing finances and budgets. Deliver agreed solution within defined timelines and cost.
- Will be responsible for technical delivery and efforts put on by services team.
- Identify avenues to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Program Governance with internal & external stakeholders
- Building partnerships and liaising with team leaders to determine the companys services, delivery criteria, and solutions for issues that may arise.
- Support Presales team to win deals by providing Techno-functional guidance
- Support sales team to increase revenue from existing services or by providing insights for new business from existing customers.
Required Skills & Qualification:
- 6-10 Years of experience as a delivery/Technical Project Manage
- Good computer skills and the ability to use business support software.
- Any project management certifications like PMP, Prince2, Scaled Agile will be advantageous
- Strong customer service, project management, and quality control skills
- Excellent leadership, customer management skills and resourcing skills
- Strong teamwork skills and attention to detail
- Prior experience at software services company in dealing with an international client is must
- Prior experience of Cloud services, Oracle Application Suits, SDLC, Agile methodology along with one or more programming language is good to have
Desired Candidate
- Candidate should have a Development Background .