• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Oct 2022

• Support purchasing, receipt, hardening, distribution, tracking and audit of software licenses and computer equipment,
• Support coordination and tracking of OEM vendor repairs for assets under warranty,
• Support the release and tracking of infrastructure changes,
• Support the collection and organization of artifacts required to support IT audits from various iMerit departments and teams,
• Support the development of IT program documentation,
• Develop and apply the skills needed to configure office computers, software and peripheral devices,
• Provide Service Desk support when required:
• Participate in Service Desk training,
• Shadow team members for knowledge transfer,
• Perform troubleshooting to diagnose and resolve common system issues,
• Provide orientation and guidance to users on how to operate software and computer equipment,
• Carry out common maintenance tasks.

Qualifications

• Prior training in information technology,
• Familiarity with desktop and network equipment,
• Good diagnostic and problem-solving skills,
• Customer service focus,
• Team player - ability thrive as a member of a geographically dispersed team,
• Excellent English-language communication ability,Outstanding organizational and time-management skills,
• Ability to effectively prioritize and execute tasks in a high-pressure environment,
• One or more prior IT product or process certifications (desirable).