Risk Management / India / Bengaluru / 1 Year Experience

Merchant Services KYC Transaction Management

Reviewing the documents submitted by the sales team for onboarding a merchant and transaction monitoring/investigation.
Handling the transaction monitoring alerts for the suspicious alerted transactions
Coordinating with the merchant to know the nature of transaction, which is suspected, and products/services provided by the merchant to cardholder.
Retrieving the transaction related documents from merchant for the suspected transaction.
Communicating with merchants regarding suspected transaction and requesting additional information as necessary, contact card issuing banks and/or cardholders regarding suspected transaction.
Identifying any trends or issues and highlighting the same.
Reviewing of suspicious transactions, investigating potential fraudulent merchant activity.
Recommending funding holds/releases and report and investigate any potential losses as appropriate.
Candidate Attributes:
1 year to 2 years experience in merchant onboarding, transaction monitoring Risk role.
Basic knowledge of merchant acquiring business
Basic knowledge of the KYC documents like Passport, Pan card, Aadhar card, Voter card, etc. and business registration related documents.
Proficient with Microsoft Excel , Vlookup etc
Good verbal and written communication skills