- Freshworks is looking for a Presales Solution Architect to join our India Field Presales team based out of Delhi or Bangalore.
- You will, on a day to day basis, work with various external customers & internal teams trying to bridge the gaps between solutioning & selling.
- You will also come up with different collateral which will help scale up the complete process across industry and geography.
- A Solution Architect (SA) is a senior member of the India Solution Engineering team who owns the technical and architecture front of the deal.
- A Solution Architect (SA) works closely with the Enterprise/Mid-market sales team, Presales engineers to help in the discovery process and ascertains the Technical product fit, map integrations and track feature requests for strategic opportunities across India/SAARC.
- In this role, you are expected to be a domain expert in customer support and an in-house product champion.
- This role reports to the Head of India/SAARC Presales.
Your Role and Responsibilities:
- Understand customer requirements and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams.
- Engage with strategic accounts during the Sales cycle to position Freshworks Value and own the Solution Design process. Be the go-to-guy for large and complex sales deals
- Co-own Technical discovery process with tagged Presales.
- Design Solution and present Enterprise Architecture fit to CIO s and CISO s. Create Architecture diagrams for the proposed solution.
- Should be able to build prototype apps to achieve complex business objectives for demos.
- Be Presales SPOC for Engineering and PM teams.
- Solution customer s technical and integration requirements throughout the sales process
- Develop solutions design and technical integration documentation in Solution Document
- Creates technical Bill of material.
- Be the SPOC for Product feature asks and maintain deal wise asks with the PM Teams.
- Own Presales Solution Handover process to implementation with Solid Documentation for strategic deals. Make sure there are no evident solution gaps in the technical solution.
- Help in kickstarting a project for Implementation by stating clear discussions during the sales cycle, eliminate any discrepancies that arise during the handover process.
- TAC owner from Presales on any feature asks, discusses and Track Product commitments for customers.
Qualifications
Our Perfect Match:
- You bring 10-15 years of relevant experience. Previous experience in a scaling organizational or similar product company is an advantage
- You have the ability to take the right call, both for the company and the customer.
- You have the ability to say No to stakeholders without compromising the relationship.
- You have a good understanding of the people; you can pick up products and process knowledge quickly.
- You can be a Domain Expert, who also acts as an Evangelist for Product/Channel Adoption and be a process consultant for the Freshworks customers.
- You can deal with ambiguity; objection handling.
- You are highly technical with hands on experience on scripting and presales
Skills Required:
- You should be a problem solver and should be able to think out of the box.
- Deep knowledge of Enterprise landscape ERP systems, Accounting Systems, HRMS, IDM etc.
- Prior experience of the overall SDLC process.
- Prior experience in configuring and using monitoring tools like JIRA, Confluence, Git, Zabbix, Postman etc. would be an added advantage.
- Domain knowledge of Payments, ITSM, Logistic and Fintech would be an added advantage.
- Project management experience is an advantage Good understanding of AWS Stack, AWS certified Solution Architect would be an advantage
- Experience on system security would be an advantage, with working knowledge of Javascript, NodeJS, SQL.
- Prior work experience with a CRM Software in roles like Solution Architect, Engineer, Presales or developer is preferred.
- Prior experience as a Solution Architect in a Product or a Services company is a must.
What Else Are we Looking For:
- Good in problem analysis, design, requirement analysis, solution design
- Solid verbal, written, presentation and interpersonal communication skills.
- Fast learner and can pick up new technologies
- Good understanding of AWS Stack, AWS certified Solution Architect would be an advantage