Function: Information Technology
Position: Director - Digital Transformation (Solution Architect)
LocationBengaluru
Experience
- 10+ years of experience in Solution Architect in RPA and AI deployment and Solution
- 10 + years of relevant solution design experience in selecting, implementing, and/or managing new marketing technologies, data, or analytic solutions.
- Experience in building solutions on digital technologies such as Workflow, RPA, AI and Analytics
Role and Responsibilities:
- Lead a team of business analysts and drive Digital transformation program.
- Using storyboarding, task analysis, user research tasks and whatever appropriate to capture and develop user requirements
- Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey
- Developing user requirements and managing product backlogs
- Collaborate with Product Owners, Project Managers to sign off requirements
- Liaising with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams, to document design options and recommendations
- Identifying opportunities for straight through approval processing through data automation and workflow automation
- Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria
- Assist the business parties with the change management activities to ensure successful project implementation
- Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
- Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
- Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions