What can you expect in the first 6-12 months of your career with VMware
As a starting level 1 Technical Support Engineer (TSE1), you will be learning VMware virtualization technologies which will equip you with the skills necessary to troubleshoot, and to help our customers troubleshoot, understand, and overcome challenges in their environments.
- First steps on in this role will be to upskill on our support processes and products and to understand how we work as part of a global team
- Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will constantly work with team members to find solutions for customers
- As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become experts in a wide variety of products and or technology related to our product portfolio
- Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.
What are the requirements which we see as being important to integrate into our teams and to successfully fulfill job function
To be successful in this role you will possess some or all the following:
Required Skills
- Recommended 1-2 years of industry experience
- Windows experience is required, Linux being an advantage but not a must
- Good customer advocacy and relationship building skills
- Good verbal communication and desire to problem solve
- Ability to research problems and document their solutions
- An ability to manage time efficiently, balancing competing priorities
Highly Preferred Skills:
- BS/BA degree or equivalent technical experience
- Hands on experience with VMware products is highly preferrable
- Experience with operation and administration of large Windows Server and Desktop Environments
- An understanding of Cloud and Virtualisation technologies
What is the leadership like for this roleWhat is the structure and culture of the team like
- The selected candidate will be reporting to Technical Support Manager, who has considerable amount of experience in managing enterprise support and leading the team to success through the company s values. The hiring manager is deeply invested in the teams careers development and has successful track record of ensuring the team is successful as a unit and ensure the individually team members progress in their careers.
- The core team comprises engineers at different levels (L1 , L2 and L3) supporting a particular product SME. The team is part of the 24x7 support structure and works flexible hours to ensure we meet customers contractual requirement.
- In addition, team works in partnership with the peers across the globe working during different time zones.