To be successful in this role, you require:
- Recommended 3+ years relevant Enterprise industry experience
- Strong knowledge vSphere and vSphere networking
- Excellent communication, time management, and process adherence skills
- Experience in Virtualization & Cloud computing will be preferred
- Certifications (VCP, CCNA, CCNP, MCSE, RHCE, etc.)
- Advanced level understanding of at least one of the following technologies and Basic level understanding of a secondary technology
- Networking (Layer 2, Layer 3)
- Storage (FC, ISCI, etc.)
- Linux/Windows Server
- Work independently to resolve customer, TSE, and team issues, supporting the management team in overall development of the team.
- Encourage team collaboration, participation, and teamwork at all levels within the department.
- Drive communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management within the team.
- Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Weekend and public holiday coverage availability, based on business needs