Karnataka - Bengaluru

7 Years

- /- ( )

Required Skills

Quality Assurance Analyst Site management Call monitoring Data management Quality Analyst Customer support Account management Customer service Analytics Auditing

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 1st Apr 2022

JOB DETAIL

  • Perform approximately 30-35 Call Audits a week and 30-35 Ticket Audits per week
  • Perform additional Quality Tasks as needed (Daily & Weekly Reporting/Trending, Email monitoring and audit, additional KPI Quality Audits)
  • Adheres to the standards for call monitoring and ticket auditing.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Reviews and monitors customer email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Participates in call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.

Company Information

Neustar

billing@team.neustar

40 45210003