• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 2nd Sep 2022

The Information Services (IS) Application Support Specialist plays a critical role in our Region.

This position supports and maintains Expeditors proprietary Applications and Systems by handling incoming helpdesk tickets, phone and e-mails for our internal clients.

This position will be responsible for working on incident problem management, helping to identify issues and improve our processes. Every day is different. Come prepared to learn, share and provide the very best in customer service!

Major Duties and Responsibilities:

Address incoming Application Support requests across several Applications in a team environment.

Troubleshoot various system issues: bugs, training, and resource questions.

Liaison between branch operations, development, product owners, and other internal IT teams.

Document dataflow process improvements, new procedures, and troubleshooting methods.

Provide education and cross-training within the support groups.

Qualifications

Desired Qualifications:

Resolve problems creatively using technology

Skilled in applying a variety of triage and analysis techniques

Improve processes

Exceptional customer service

Organized and efficient

Ability to create instructional and technical documentation

Strong verbal and written communication skills

Multitask various responsibilities with ever changing priorities

Degree in computer science or comparable work experience

Proficient in MS Office Applications such as Excel, PowerPoint, Access, etc.

Understands data, application & technology architectures

Good understanding of logistics operations (preferred but not mandatory)

Helpful Experience :

SQL, UNIX, logistics industry, databases and dataflow, basic EDI knowledge. Exposure to an IS helpdesk or support in a technical, fast-paced environment focused on providing exceptional customer service.