Required Skills

Infrastructure Support

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 25th Aug 2022


Roles and Responsibilities


Minimum Knowledge and Skills:

  • Total IT experience between 6-8 years with a degree in Computer Science/Information Technology or equivalent
  • At least 2 years experience in deploying on/operating in AWS
  • Worked for at least 1 to 2 years in AWS infrastructure support role Resource provisioning, monitoring, analytics and logging (EC2, CloudWatch, CloudTrail, S3, Storage, Route53, VPC etc.,)
  • At least 2 years of hands on experience in Windows Server troubleshooting, Active directory & SQL (basic query, jobs, backup/restore etc.,)
  • Strong experience in managing Windows server infrastructures and effectively troubleshoot performance issues, analyze bottlenecks and make recommendations to improve performance of the solution
  • At least 1-2 years of experience in SQL database backup, restore, ODBC , Maintenance and troubleshooting
  • At least 1 year of Automation experience - should have automation mindset and reduce toil in everything that we do in any one of the below
  • Powershell or Python
  • AWS System Manager/Chef/Puppet/Ansible or any Automation tool etc.,
  • Terraform/CloudFormation
  • At least 1 year working knowledge of monitoring tools like SolarWinds, Sumo Logic , Nagios, Splunk/ELK/EFK, Grafana etc.,
  • Should have basic experience on migration or upgrades of Infrastructure OS/applications like Windows, SQL server, IIS etc.,
  • Knowledge in Disk space/Storage solutions , Task Manager, PerfMon, SysMon
  • Knowledge in Printers, Drivers, Spooler Etc..
  • Knowledge of THIN vs FAT client systems and general server OS functionality, Terminal services and Profile types
  • Basic knowledge of Networking, Firewall management, SMTP and Latency troubleshooting  
  • Excellent communication and reasoning skills, Team Chemistry and Soft Skills
  • Logical thinker, Good analytical and problem-solving skills
  • Knowledge of Active Directory and VMware/virtualization
  • Working knowledge of ticketing tools like Salesforce, ServiceNow etc.,

Job Responsibilities

  • Drive a culture within the operations team to adopt DevOps and improve operational excellence
  • Participate in collaboration related to Site Reliability Engineering framework, including integrated, automated monitoring and self-healing
  • Ensure high uptime and reliability of public-facing production infrastructure and applications
  • Execute within SLAs on infrastructure task to improve reliability, quality, security and performance
  • Experience working in complex, high availability, 24X7X365 SaaS environments
  • One-stop support from our dedicated hosting support team and technicians
  • 24/7 monitoring and a data recovery solution
  • Participate in On Call responsibilities when needed (P1/P2 issues)
  • Simplify implementations and upgrades
  • Work in complex, high availability, 24x7x365 environments
  • Collaborate with various R&D teams and client services teams across products
  • Reduce toil through Automation
  • Responsible for managing work requests, incidents or tickets assigned

Education & Experience

  • Required:
    • Degree in Computer Science/Technology Degree
    • 6-8 years of experience in the Information Systems industry
  • Preferred:
    • Microsoft Certifications, MCP, MCSA
    • AWS CCP or any AWS certification
  • Software Deployment Automation (2-5 years)
  • DevOps

Company Information