Master Atlassian JIRA to manage intake and capture of product change requests and to track and document actions taken
Manage proactive communication to Operations for Development for system maintenance and Product releases
Assist in the preparation business process requirements, functional specifications, and other documentation for bug fixes and enhancements
Balance competing priorities to process requests in a timely manner and to effectively manage stakeholder expectations
Research and problem solve as issues arise and perform activities that have direct, tangible effects on revenue and business processes
Present weekly status metrics against Quarterly goals and meaningful summaries of the Product Backlog to leadership
Flexibility to work significant overlap with US daily working hours. Expected to overlap until at least Noon EST.
Prepare business process diagrams, requirements, and functional and technical specifications and other documentation for projects and enhancements
Effectively work across enVista teams, including retail, product management, marketing, customer experience and sales.
Qualifications
Bachelor s degree in Communications, Informatics, Business, or related field
2-3 years of application experience with enterprise software systems, preferably transportation related
Desired Customer Service background with demonstrated positive conflict resolution or change management strategy experience
Experience working in multi-national development organizations desired
Driven to troubleshoot issues, a strategic problem solver who can quickly and proactively identify, communicate on, and resolve issues and is comfortable pushing for satisfactory root cause analysis, either independently or with stakeholders
Driven to ask questions frequently and engage in and retain meaningful knowledge transfer to master business goals and processes
Proficiency with defect issue service request management tools, such as JIRA, keen to embrace such tools and applications to create efficiencies in personal workload
Organizational and time management skills, able to report on-the-spot updates and feedback of substance on the status of issues and initiatives
Excellent interpersonal, written and verbal communications skills
Proficiency in Microsoft Office (i.e., Excel, Outlook, Powerpoint), experience with Teams and Sharepoint desired