Required Skills

Change Management Application Support Incident Management Unix Aix Linux Solaris Third Party HP-Unix Firmware

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 23rd Mar 2022


  • Coordinate with application support teams for downtime, pre and post implementation steps, approval groups, and steps for back-out plans if required.
  • Coordinate with third party vendors for Field Engineer details to schedule firmware upgrades if applicable.
  • Validate change requests for change restriction period conflicts and verify required fields as per clients change management policies.
  • Create change requests based on server and schedule details on client site.
  • Review server assets for dependencies, firmware and patch versions, application environment for clusters and recommend downtime.
  • Provide communication plan for each change request including bridge, chat room, email notifications, etc.
  • Coordinate with various teams to assign Patching Implementer, onsite field engineer, and application and database contacts for validation as applicable.
  • Ensure change request steps are reviewed and approved by Patching Implementer.
  • Ensure all stakeholders approve the change request prior to schedule.
  • Review change request schedules with impacts to shift workloads.
  • Manipulate and manage shifts to accommodate requested changes.
  • Coordinate, track and ensure completion of change requests (including closing of the change request post patch implementation).
  • Escalate to Kyndryl for any coordination issues or non-responses (after Supplier has exhausted all other means of escalation) for change scheduling and patching downtime. Specific escalation procedures and time frames will be documented in the PPM.
  • Produce monthly/weekly reports successful and non-successful change requests.

Reschedule non-successful change requests in coordination with application support teams and change management guidelines

Company Information