Required Skills

Relationship management SAN Process optimization Team management SOC Process improvement SMS Management Operations CRM

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 1st Dec 2022


  • Hire, onboard, train mentor the CXCs (Customer Experience Champions) to drive productivity, happiness, growth success of CXCs
  • Analyse monitor various operational/ productivity data, set goals plans aimed towards CX operational efficiency and manage the CXCs to meet the goals
  • Break down various operations relation broader objectives/ initiatives into a detailed plan and manage CXCs to efficiently execute the plan

Escalations Management

  • Manage any severe escalations which couldnt be resolved by the CXCs

Process Optimization

  • Ensure efficient effective adoption of operational processes by the team
  • Identify opportunities make recommendations for process improvement aimed at enhancing CX/ operational efficiency

Hotel Operations

  • Ensure efficiency in profiling onboarding of hotels in coordination with team
  • Manage relationships with key hotels as required
  • Manage a team for hotel acquisition hotel relationship management


  • 3-6 years experience in customer operations/ customer success role in B2C environment
  • High degree of empathy and passion for customer experience
  • Leadership qualities to build and lead a team.

Company Information