Roles and Responsibilities
- Answer calls professionally to provide information about pet products and
services or obtain details of complaints.
- Keep records of customer interactions and transactions.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to the designation
department for further investigations.
Desired Candidate Profile
- Two years of relevant experience in a customer-facing role (Voice and Non-voice process)
- Excellent communications skills and can speak English fluently
- Has good interpersonal skills and the ability to handle pressure
- Current or previously has been a pet parent
- Prefer candidates who have previous experience in e-commerce
Perks and Benefits
- Competitive salaries
- A well-planned insurance cover for you and your family
- A team with smart, empathetic, and ambitious people who genuinely want to
make a difference in the pet care space
- A culture of ownership and mutual care so you don't just learn, but also thrive.