• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Oct 2022

Data Analysts

Job Position Details

Experience: 2- 3 yrs

Minimum Skills

Strong business analytics skills

Proficiency in Excel

Intermediate to Advanced skills in SQL and R Studio/Python

Understanding of Statistics and basic modelling skill

Excellent interpersonal skills

Understanding of ecommerce domain would be an added advantage

About CE team

The Customer Experience team represents the voice of Myntra's customers. This team has an enterprise wide vision and works with all functions (Supply Chain, Category, Technology, Contact Center, Marketing & Revenue, Operations, and Cataloging etc) to ensure sustained performance across every leg of the customer journey. This entails strong cross functional understanding and stakeholder management to drive immediate action and process changes.

More importantly, the team defines the long term strategy that drive step change growth in customer experience. These are initiatives and investments that will create a world class standard for online fashion and lifestyle consumption experience for Myntra customers (e.g. Try & Buy, Next Day Delivery, Alterations, Product Quality, Forward & Reverse Logistics Experience), while improving customer metrics that influence long term business growth (Engagement, Retention, Life Time Value, Advocacy) and differentiating Myntra from the competition.

The team is comprised of a strong mix of analytical storytellers who turn data into actions. It also owns the customer experience index and is entrusted with providing the organization real time consumer insights. To that end, it relies on diverse capabilities including a strong analytics team, VOC Analysis, Market Research Cell, Customer Immersion Program and a store front lab.

Job Description and responsibilities

Strong data analytics to identify top issues at a macro/micro level

Strong analytical thinking to study performance trends and take decision for revised goal settings, changing processes where required to mitigate root causes for the issues identified

Ability to coordinate and work with peers across departments to arrive and achieve cumulative goals, plan corrective actions in close coordination

Strong process orientation and knowledge

Independent - Ability to function with no/minimum supervision

Ability to learn quickly