Responsibilities
Ensure customer satisfaction through proper solution design delivery and applications life cycle management while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.
Secure minimal business disruption on application Go-live based on proper design and formal project hand-over process.
Job Functions:
- Good exposure on RFCs and ecommerce integration.
- Strong exposure to integration technologies including EDI, IDOC, ALE, RFC, PI and Web-Services
- Demonstrate capability to utilize best practices to support SAP ERP Configurations across modules for the business.
- Proven ability to understand the Business Processes of the organization and the core application environments.
- Ability to handle multiple tasks and adapt to changing priorities
Problem Management
- Lead master plan and priorities toward ticket elimination and automation
- Proactively suggest possible solutions and propose an action plan for improvement to management
- Lead the resolution of critical or complex incidents including related crisis management when appropriate
Change and Release Management
- Establish documentation of current and target application architecture (incl. CMDB)
- Establish and implement the Life Cycle Mgmt plan for applications in scope
- Secure Change Management processes in line with relevant SOPs
- Ensure complete and accurate handover documents created prior to production release
- Manage the application portfolio at the most appropriate level of release
- Coordinate communication and coordination with the relevant stakeholders (infrastructure, business partners, business analysts, business key users, etc.)
Project Delivery
- Lead technical design of applications/solutions in portfolio
- Provide technical services and functional advice on the implementation of business applications
- Provide functional/technical support to project teams
- Provide the technical input for defining and maintaining the development standard and guidelines
Who you are:
- Bachelor/Master’s degree or equivalent in Computer Sciences and/or Business Administration
- 8+ years’ experience in software or applications services
- 4 years’ experience within an international environment
- Must have experience of all life cycles of implementing an SAP SD Solution
- Life science business experience is a plus.