• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Nov 2022

Key Responsibilities:

• Processing the queue of managed support tickets
  Diagnosing and resolving faults
• Technical consultancy regarding changes to existing products
• Assist customers to accurately complete configuration forms
• Build and test new managed SD-WAN uCPE hardware devices
• Co-ordinate the deployment of managed hardware devices with customers and internal stakeholders
  Mentoring and supporting other engineers in the team
• Able to identify and make recommendations for improvements to processes
• Providing a role model for others in the team through professional behavior and technical expertise
• Delivery of select improvement or consultancy requests

Candidate Profile:

• Extensive experience of support and provisioning of routers and firewalls in a similar role
• Cisco Certified Network Associate (CCNA) would be prefer
• High level of customer service skills
• Capable of producing high standards of work, to tight deadlines
• Highly organised and able to work on own initiative to complete the range of tasks required
• Able to work as part of a team and capable of working in key Netfosys and customer project
• A keen interest in computer networking and WAN technology
• Able to operate effectively in difficult and pressured situations
• Flexible and willing to work outside core business hours as required