Must skills
- Routing Switching, AWS / Cloud Networking.
OR
- Routing Switching, Firewall experience on Fortinet.
- Responsible for supporting and optimizing a large scale, complex, high-performance network, across our global footprint
Research and provide both business and technical solutions based on and related to customer needs and specifications and deploy them into our production infrastructure.
Monitor, test, analyze and evaluate the existing network environment and optimize it based on resiliency, technological advancements, and cost.
Provide network engineering support of enterprise network devices and services. Mainly comprising of Routers, Switches, Firewalls, VPNs, Load Balancers, SD-WAN, Cloud Connect and Network Management Solutions across LAN/WAN
Drive quality into the metrics we report, including measurement of issues, network capacity, vendor equipment/failures analysis, and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.
Provide lead support as an escalation for lower support groups; Provide guidance and direction to lower-level engineers and engage external vendor support as required.
Responsible for documenting system maintenance, enhancements, and performance for effective network operations and management
Participating in the on-call rotation with other members of the team to ensure support coverage for the global enterprise network.
Work mainly in an early shift (6 AM IST) .
- A combined minimum of 5 years BA/BS education and/or work experience in network engineering operations.
- 3 - 5 years experience in managing engineering operations.
- Experience with Cisco, Arista, Fortinet F5 products and services.
- Good knowledge of Networking and Security standards.
- Good knowledge of IT general practices and methods with specialized knowledge in multiple technical disciplines such as, cloud, telecommunications, network automation.
- Working knowledge of SD-WAN management troubleshooting.
- Understanding and experience of cloud computing specifically relating to networks, including AWS, Azure and GCS.
Tool Technology Skills
- Telco: WAN connectivity, LAN connectivity, Fixed Wireless, Colocation services, MMH, SMH, POPs, POTS,4G LTE, Dark fiber, T1, MLPP, DS3, OC, FE.
- OSS/BSS: Service Now, Jira, TEM systems.
Network: SD-WAN, MPLS, OSPF, BGP, VPN, Firewalls, IPSec,
- Router, Switch, CPE, CO, Load Balancer.
Product: Cisco, Fortinet, Palo Alto, F5, Silver Peak/Velo Cloud, Arista.
- Automation: Ansible, Python or domain-specific automation platforms
Knowledge, Skills, Abilities
- Excellent verbal and written communication skills, good customer service skills, and a proven ability to work with various teams.
- Must have strong troubleshooting skills related to firewall and Load balancers.
- Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.
- Develop, plan, direct and control strategic short- and long-term operational objectives
- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
Education :
- B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech